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Customer journey map template ecommerce10/29/2023 Download Now: Free Customer Journey Map TemplateĬustomer journey maps are the outcome of rigorous journey mapping exercises that companies undertake to bridge the gap between customer expectations and actual customer experience. Secondly, they help companies align their internal teams to deliver exceptional customer experience. Firstly, they help companies understand customer needs and user behavior better. Though not as fascinating as Agatha’s maps, customer journey maps benefit every organization two-fold. The author is also content, knowing that the readers are in step with her as she takes them along the journey to solve the mystery. The courtyard, bedrooms, and living room are all mapped to help the reader visually reconstruct the happenings of the ominous day. If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author adds to recreate the murder scenes.
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